Privacy Policy – Fowst

Effective Date: September 16, 2025

Type of Information We Collect

We receive, collect, and store information you enter on our website or provide to us in other ways, including:

• Account & contact data: name, business name, email, phone, address, login/credential information (stored securely; we do not store plaintext passwords).
• Restaurant content: menu items, descriptions, prices, images, categories, and other materials you upload.
• Transactional data: plan purchased, invoices, subscription status, payment confirmations and metadata from our payment processor (e.g., PayPal).
• Technical & usage data: IP address, device and browser info, language, referral URLs, pages viewed, page response times, session duration, page interaction information, and paths used to navigate away.
• Communications: feedback, support requests, reviews, and correspondence.

Where permitted by law, we may use software tools and analytics (e.g., page timing, session measurement) to improve performance and user experience.

How We Collect Your Information

• Directly from you when you create an account, configure a restaurant, upload content, subscribe to a plan, contact support, or otherwise interact with the Services.
• Automatically via cookies and similar technologies when you browse the site.
• From third parties such as payment processors (e.g., PayPal) that provide payment confirmations and related metadata.

Your personal information is used only for the purposes described in this Policy or as otherwise disclosed to you at the point of collection.

Why We Collect Your Information

We collect Personal and Non-personal Information to:

1. Provide and operate the Services (e.g., accounts, menus, ordering features, dashboards, and advertising placements).
2. Offer customer support and respond to inquiries.
3. Send service-related notices (e.g., billing, technical, security, and administrative messages) and, where permitted, promotional communications (you can opt out at any time).
4. Improve and secure the Services, including creating aggregated or de-identified statistics to help us understand usage and performance.
5. Comply with legal and regulatory obligations, enforce our Terms, and protect our rights and users.

How We Store, Share, or Disclose Your Information

• Hosting & storage: We use reputable service providers (e.g., cloud hosting such as Heroku, object storage such as AWS S3/CDN, databases, and caching) that store data on secure servers behind firewalls and apply industry-standard safeguards.
• Payments: Payments are processed by third-party processors (e.g., PayPal). We do not store full credit/debit card numbers; card data is handled by the processor in accordance with PCI-DSS or equivalent standards.
• Service providers & partners: We may share limited data with vendors who perform services on our behalf (e.g., analytics, email delivery, error monitoring), under contracts that require appropriate security and confidentiality.
• Legal & compliance: We may disclose information if required by law, subpoena, or court order; to protect our rights, users, or the public; or to detect and prevent fraud or security issues.
• Business transfers: In a merger, acquisition, financing, or asset sale, your information may be transferred as part of the transaction, subject to this Policy.

We retain personal data for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce agreements.

How We Communicate With Our Users

We may contact you to: manage your account, provide technical notices, resolve issues or disputes, collect fees, request feedback (e.g., surveys), send updates about Fowst, or enforce our Terms and applicable laws. We may contact you via email, phone, in-product messages, or postal mail. You can opt out of marketing emails by using the unsubscribe link or contacting us.

Cookies and Other Tracking Tools

We use cookies and similar technologies to operate, analyze, and improve our Services, remember preferences, and measure campaign performance.

Helpful resources about cookies: https://allaboutcookies.org/

How to manage cookies in your browser:

• Firefox: link
• Internet Explorer: link
• Chrome: link
• Safari (macOS): link
• Safari (iOS): link
• Android (Chrome): link

To opt out of Google Analytics on all sites: http://tools.google.com/dlpage/gaoptout

Your Choices and Rights

Subject to applicable law, you may have rights to access, correct, update, or delete your personal information, and to object to or restrict certain processing. You can also opt out of marketing communications at any time.

To exercise these rights, please contact us at support@fowst.online. We may ask you to verify your identity before responding.

International Data Transfers

We may process and store information in countries other than where you reside. By using the Services, you consent (where required) to the transfer of information to countries that may have different data-protection laws than your country, while we take appropriate measures to protect your data.

How to Withdraw Consent

If you no longer want us to process your data for a particular purpose that relies on consent, please contact support@fowst.online. Note that we may continue processing where another legal basis applies (e.g., contractual necessity or legal obligation).

Children’s Privacy

The Services are not directed to children under the age of 18 (or the age required by your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us to request deletion.

Security

We implement administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure; we cannot guarantee absolute security.

Privacy Policy Updates

We may update this Privacy Policy from time to time. Changes take effect upon posting on the website, and material updates will be highlighted or notified. Please review this page periodically.

Questions and Contact Information

If you would like to request access, correction, amendment, or deletion of personal information, or have questions about this Policy, contact us at support@fowst.online.